At Yohan Sky, your satisfaction is important to us. We strive to ensure that every product meets your expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Payment Method

We offer Cash on Delivery (COD) only. Refunds will be issued in accordance with this payment method, as detailed below.

2. Eligibility for Returns

You may request a return if:

• The product is defective or damaged upon arrival

• You received the wrong item

• The item is unused, in its original packaging, and in resalable condition

Return requests must be initiated within 7 days of receiving the order.

3. How to Initiate a Return

To request a return, please contact our customer support team with the following information:

• Order number

• Reason for return

• Photos 

Once your return is approved, we will provide instructions for the return process.

4. Return Process

Items must be returned in their original condition, unused, and with all tags and packaging intact. We reserve the right to reject returns that do not meet these conditions.

5. Refund Process

Please allow up to 7 business days for your refund to be processed once the returned item is received and inspected.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that show signs of use or wear

• Items returned after the return window

• Custom or personalized items

7. Contact Us

If you have any questions about your return or refund, please reach out at [email protected].